Clinic Policies

Referral Process

  • In order to book an appointment we require a referral from a medical doctor or nurse practitioner. This also applies for patients who have not been seen in the last year (365 days). Referrals may be faxed to 709-726-6634. 

  • Our services are covered by MCP.

  • When you speak to your provider please ask to have your email address included on your referral. All of our referrals are reviewed for appropriateness. If the referral has been accepted by the office we will email an invitation to book online. 

  • While we do have a referral form some providers find helpful, it is not required when making referrals. This form is also available in MedAccess.

  • Referrals are normally processed within 3-14 business days.

  • If no email address is provided, or if you do not have an email address please contact the office in order to book an appointment. Please allow at least 3 business days before you call. 

  • If you find a booking invitation in your email/spam folder that has expired, please email us and we will send you a new link. Invitations come from no-reply@cognisantmd.com

Attendance Policy

  • Patients are expected to attend their appointments. If you or your child are unable to attend your appointment as scheduled, you must notify our office by email at admin@nlallergy.ca no later than 12:00pm the business day before the appointment. Please include the patient’s full name in the email.

  • Patients who do not attend their appointment (no-show) or do not give adequate notice of cancellation will be charged a fee. This fee is the same for both in-person and telephone appointments. If you arrive more than 15-minutes past your scheduled appointment time, you will be charged the no-show fee, and rebooked for our next available appointment. 

  • No-show/short notice cancellation fees:

  • If you are unable to attend your in-person appointment due to a COVID exposure, mild viral illness, etc. we encourage you to contact our office to switch to a telephone appointment. The most important part of an allergy consultation is a conversation between the doctor and the patient. Allergy testing can be performed at a follow-up visit if deemed necessary. 

  • There is no charge to change an in-person appointment to a telephone appointment. If you wish to change your appointment to a telephone consultation, please let us know by 12:00pm the business day before your scheduled appointment. 

  • We offer email reminders as a courtesy to patients, but it is ultimately the patient’s responsibility to remember and attend their own appointments. If you do not receive an email reminder for an appointment you are expecting, please follow up with our office. 

  • Thank you kindly for helping us ensure that our resources are used effectively, allowing patients to access the medical care they need sooner. 

Forms/Letter Policy:

  • We receive many requests from patients to complete forms/letters on their behalf for a variety of reasons.  These requests require dedicated time for physicians that is not reimbursed by MCP, and takes them away from patient care.  To reflect this, we charge a fee.  Most simple requests are $25 but, more complex requests will cost more. Cost will be discussed before work is completed.

    1. Please email/provide our administrative staff with a copy of the form you wish to have completed.

    2. Please complete as much of the form as you can.

    3. It will take 2 - 3 weeks for the physician to complete your form. Documents will not be completed during your appointment. 

    4. The fee for a form can be paid here.

    5. Documents will not be released by our administrative staff until the fee is paid.

General

Antihistamine medications can interfere with skin testing for allergies. However, not all patients require skin testing. If you require skin testing, you must discontinue antihistamines one week prior to your appointment. Do not discontinue other medications unless advised to do so by a healthcare provider. A list of antihistamine containing medications can be found here.